Luxury Wigmaker
Turning Instagram DM chaos into a structured ordering system that generated £100k in three months.
Our client was running a highly successful Instagram account with thousands of followers, but they were accepting orders through direct messages and custom request forms, which led to major order sorting chaos, missed follow-ups, and massive stress for the owner. We held extensive video calls and mapping sessions to study their customers' buying habits and expectations. We then designed a premium custom Shopify storefront integrated with bespoke apps. In the first three months after launch, this solution processed over £100k in orders, while automatically handling product inventory, dispatch notifications, staff task lists, and VAT calculations, successfully converting a chaotic messaging channel into a scalable, high-performing business engine.